Managed IT Services
You Take Care of Business, We'll Take Care of the Network
As a company, we take a preventative stance on IT security with our Total Protection Packages. A common IT service delivery paradigm, known as “break/fix,” creates tension between the vendor and the end user. If a component fails, the service provider will repair it and then charge you for the service.
Using a managed IT services model like the one Venture offers, we are all pushing in the same direction. For a predetermined monthly price, we’ll keep an eye on your network around the clock, every day of the year, using cutting-edge technologies to catch problems early and correct them so you never have to worry about them again.
The Benefits of Venture's Total Protection
Dedicated Account Manager
- Quarterly Meetings and Evaluations
- Reliable Point of Contact
- Technological Strategy
- Monthly Account Monitoring
Partner Support Team
- Help Desk in Western New York
- Knowledgeable and Courteous Technicians
- Industry-Specific Knowledge
- No "Geek Speak"
Customer Portal
- Entry to Tickets
- Billing
- Online Payment Options
- Availability of Training
On-Site Support
- Rapid Reaction Time
- Staff Instruction
- Accessible Technologist
- Security & Network Evaluations
Fiscal Budget Assistance
- Help with Technology Budgeting
- Budget Preparation for Future IT Projects
- Multiple Project Options
- Preparation and Payments
Increased Productivity
- IT Remote Capabilities
- Computerization of Repetitive Tasks
- Reduces Additional Resources
- Rehabilitation
- Achieve More With Less
Fixed Management Costs
- Assists with Annual Budgeting
- Multiple Package Options Available
- No Hidden Cost
Network Monitoring & Updates
- Monitoring 24/7/364
- Automatic Warnings
- Automated Ticket Generation
- Automated Software Upgrades
- Safety Updates
Service Level Agreements
- Assurance of Reaction Times
- Guaranteed Problem Resolution Timeframes
Break/Fix Vs. Managed Services
Break/Fix
- Every in-person or online meeting will incur additional charges.
- The more money people earn, the slower they work.
- They profit whenever you encounter troubles.
- There is no incentive for providers to make your network as reliable as possible.
- No need to invest in cutting-edge technology or automate corporate procedures, since doing so would result in a financial loss.
- Your greatest misfortunes are their greatest gains.
- Multiple contacts are available.
- Not all response times are guaranteed.
Managed Services
- Cost each month is fixed with no hidden expenses.
- There is no maximum number of hours allowed.
- Monitoring your network 24/7/365.
- Updates, Repairs, and Preventive Maintenance
- Significant expenditures in IT infrastructure for efficiency optimization.
- Streamlines corporate processes and automates routine tasks to improve the efficiency of a firm.
- Manager of dedicated partner success.
- Guaranteed response times supported by SLA (Service Level Agreements)
